Customer Service
&
Escalation Management
1
Customer Experience
Customer service is an important form of customer experience. It is a combination of rational, sensory, emotional and behavioral consumer responses which are gathered throughout all stages of the interaction process including pre-purchase, consumption, and post-purchase stages.
After a positive customer service experience, 89% of consumers report they are more likely to return and make another purchase.
2
More Sales
in
Less Time
With the correct strategy and training your team will be able to sell more and create strong relationships with clients.
This will lead to higher conversion rate and customers buying more and easier process of up and cross selling due to the established trust.
With templates, coaching and clear automated process, your team will not need to spend additional time to provide excellent service.
3
Escalation Management
Escalation management is a structured implemented process created to deal with complaints from customers and incidents, ensuring issues get resolved in a manner that both parties are satisfied.
Many companies have guidelines for customer service to help out customers with inquiries. But very few take a step further and think how they can convert complaining customer into a loyal one.